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Returns & Refunds

  • your vehicle details including the year, make, model, badge/series

  • the ‘factory tyre size’ (found on the tyre placard located inside the driver side door)

  • If you are not running the factory rims, we’ll need the rim specifications of your aftermarket wheel, including diameter, width and offset.

Using Sin City Rim’s Aftermarket Rim Stance™ algorithm a never-before-seen method in the aftermarket wheel industry – we’ll provide you with an exact measurement so you know, before spending a cent and ahead of time, your new aftermarket rim purchase will be exactly as you envisaged.


Our 100% fitment guarantee means if you have provided us with the above information and we’ve told you how these rims will fit your vehicle – when they arrive if the outcome is different, we will pay for the return shipping AND give you 10% off the new rim purchase. Can’t beat that for service & guarantee!

Returns & Refunds

Unless you notify us to the contrary by email, telephone, or facsimile transmission within fourteen (14) days of delivery of any Product and such notification is confirmed in writing within seven (7) days of its receipt by us, the product shall be deemed to have been accepted by you.

At our sole discretion, we will accept product returns and provide you with a replacement for the Product (subject to availability) an exchange voucher, refund or repair where the Product delivered:

  • is faulty or is not of merchantable quality, or
  • is not fit for its intended purpose, or
  • does not match the specifications on the Site.

If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or covered under a warranty from the manufacturer, then please contact us on 0410 508 548 or email sales@sincityrims.com.au and we will assist with your request. To enable us to evaluate your return request, please provide us with:

  • the Order number, invoice number or receipt number;
  • a detailed description of the problem or the reason for your request to return the Product;
  • photograph(s) of product that is damaged during transportation (if it’s required we will advise you which email address to send it to); and
    your name and contact details.

We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide more efficient service.

A refund, repair, replacement or exchange voucher will only be provided if the goods are returned in the original condition with all packaging and accessories provided by Sin City Rims.

If the product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the specifications on the website or does not reflect what was ordered, Sin City Rims will cover the delivery cost to return the item.

Warranty and Fitment Guarantee

Any and all goods sold on the (SIte) fall under the manufacturer’s warranty for each brand.  You can read the relevant manufacturer warranty for goods sold on our Site here https://sincityrims.com.au/metal/.

You are required to make it known to us via any or all means of contact on our contact page here

Sin City Rims 100% fitment guarantee is only valid if you have given us accurate information about the vehicles existing or soon-to-be aftermarket modifications.  If you fail to tell us anything significant about the vehicle which may change the fitment or non-fitment of our purchase, we take no liability nor are at fault.

Consumer Guarantees

Except as these Terms and Conditions specifically state, the Contract does not include by implication any other term, condition or warranty in respect of the quality, merchantability, acceptability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the Goods or Services or any contractual remedy for their failure.

Subject to clause 12.1 and to the extent permitted by the Australian Consumer Law and relevant state legislation, the sole obligation of Sin City Rims under this agreement is to use its best endeavours to provide the Product, or to repair the Product, or repair or replace (at our discretion) any part of the Product which is found to be defective during the [period of warranty]. Sin City Rims will not be liable for any other claims or damages including, but not limited to, claims for faulty design, negligent or misleading advice, damages arising from loss or use of the Goods, and any indirect, special or consequential damages or injury to any person, corporation or other entity.

If any Product supplied under this agreement is supplied to you as a “consumer” of goods or services within the meaning of that term in the Australian Consumer Law (as amended) or relevant state legislation, the consumer will have the benefit of certain non-excludable rights and remedies in respect of the goods or services. Nothing in these Terms and Conditions excludes or restricts or modifies any condition, warranty, right or remedy which pursuant to the Australian Consumer Law or similar legislation is so conferred. If the Product is a product not ordinarily acquired for personal, domestic or household use or consumption, under section 64A of the Australian Consumer Law and similar provisions of relevant state legislation, Sin City Rims limits its liability to payment of an amount equal to the lowest of:

  • the cost of replacing the goods or supplying equivalent goods;
  • the cost of repair of the goods;
  • the cost of having the goods repaired or replaced.

Sin City Rims is not liable for default or failure in performance of its obligations pursuant to this agreement resulting directly or indirectly from acts of God, civil or military authority, acts of public enemy, war, accidents, fires, explosions, earthquakes, floods, the elements, strikes, labour disputes, shortage of suitable parts, components, materials including ink, chemicals and paper, labour or transportation or any other cause beyond the reasonable control of Sin City Rims.

Sin City Rims is not responsible for any loss caused by an error or defect in the Product or errors or faults caused by (but not limited to) improper or careless fitting or alignment; use in abnormal conditions (eg off-road use, trials, rallies, record attempts etc); damage occurring after manufacture; use with excessive loads or at excessive speeds; alteration, reprocessing, repairs in any way whatsoever; or Products purchased by you second-hand or blemished supplied by any person.


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